If you are having a hard time paying your utility bills during the winter, it is important that you understand the Cold Weather Rule. The Minnesota Public Utilities Commission set up the Cold Weather Rule to protect residential customers from being shut-off if you cannot pay your bill in full. This protection lasts from October 1 to April 30.

If you meet all the conditions of the Cold Weather Law as outlined, can't pay your electric bill and need cold weather protection from utility shutoff, download and complete the Cold Weather Disconnect Protection Form and return it to MiEnergy Cooperative immediately along with your income documentation. The right hand sidebar includes a list of energy assistance providers serving MiEnergy Cooperative.

If you do not meet all the conditions of the Cold Weather Law as outlined in this brochure, you do not qualify for winter shutoff protection. However, you still can continue to receive electric service if you call us to set up a mutually acceptable payment arrangement. Call MiEnergy at 1-800-432-2285 BEFORE the due date.

Notice of Residential Customer Rights and Possible Assistance

This notice informs you of your rights and responsibilities under the Cold Weather Law. It is designed to help you with high winter electric bills. You must act PROMPTLY. If you choose not to assert your rights or choose not to enter a mutually acceptable payment plan, your service may be disconnected.

An electric cooperative must not disconnect the utility service of a residential customer during the period between October 1 and April 30 if the disconnection affects the primary heat source for the residential unit when the following conditions are met:

  1. the household income of the customer is at or below 50 percent of the state median income. Income may be verified on forms provided by the cooperative or by the local energy assistance provider. A customer meets the income requirement if they receive energy assistance or other type of public assistance that uses an income eligibility threshold set at or below 50 percent of the state median income; 

  2. a customer enters into and makes reasonably timely payments under a payment agreement that considers the financial resources of the household; and

  3. a customer receives from the cooperative referrals to energy assistance programs, weatherization, conservation, or other programs likely to reduce the customer's energy bills.