The automatic payment plan is a convenient way to pay your monthly electric bill. You'll write fewer checks each month, you'll save on postage and your bill will be paid on time. Each month you'll receive a statement indicating the amount that will be withdrawn from your bank account.
All calls made to our office to make a payment will be transferred to a secure payment site to use an automated voice response system. The secured payment phone line is designed to protect consumers and their financial information.
You may still call the office to discuss your account. However, you will be transferred to the secure payment interactive voice response system to make a payment.
You may access this system with either your account number (located on the top right corner of your bill statement) or your phone number. If you do not know your account number, call our office (1-800-432-2285) for that information. You will be asked to confirm your service address.
To use the Pay by Phone system, call 1-877-853-6517
Follow the prompts and you'll hear the following options:
Press 1 To check your account status or balance
Press 2 To make a payment
Press 3 To update or delete your stored payment information
Press 4 To edit your recurring payment information
Press 5 To enter, create or change your PIN # (required only if paying by check)
Press 6 To update your phone number
Press 9: To repeat menu
To help members control fluctuating monthly bills, MiEnergy Cooperative offers a budget payment plan. This plan allows you to pay in equal monthly installments, so you know ahead of time how much to budget for your utility bills. Monthly payments will be equal to 1/12 plus 10% of your estimated annual billings based on your usage history. Your Mi-Energy budget will re-calculate 2 times per year on the May and November billing statements. Your billing account will also have a catch up month when your account balance will be due in May of every year.
You may request to be put on budget billing at any time if you have a zero balance on your account; in addition, to be on budget billing your bill must be paid on time.
How to Read Your Bill